Super S Fkf

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Verified Reviewer
| map-marker Fort Myers, Florida

Took my wifes car in for a check engine light and I told them the problem was a coolant sensor for the battery.

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Original review updated Sep 23, 2024

I told them I knew the problem was in the cooler sensor when I delivered the car The bill was $650 and the problem was a broken wire to a coolant sensor. I was told a mouse ate the wire.

We keep the car in a garage and have never seen a mouse. They would not release the car until the bill was paid. I called another Ford dealer and asked the cost of the part for which I was charged and was told the retail price was $35. Sam Galloway charged $95 for the same part.

This is a fine example of a corporation maximizing profit over good honest business. Ford should remove that dealership from their list before they lose more customers.

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Pros:
  • Nice showroom
Cons:
  • Will take full advanage of anyone

Preferred solution: Apology

User's recommendation: Do not go there

Amy Eke

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Verified Reviewer
| map-marker Lehigh Acres, Florida

Dealer installed item broke. galloway ford did not replace the broken item. they stink!

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Company could replace the $100.00 part at no cost to me.

They installed a hood bug deflector, and after 18,000 miles it broke. Left a mess on my hood!

They couldn't care less.

Called ford and stated not their problem either. Great customer service !

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User's recommendation: stay away. buy a chevy !

Anonymous
map-marker Fort Myers, Florida

Don't stand behind their products

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I would like Ford and Sam Galloway to stand behind their products. A Ford battery was replaced in September 2022 under 3 year warranty.

16 months later the battery needed to be replaced because of a bad cell. There was no proration of the billing for the battery because it was replaced under warranty. Clearly, I did nothing wrong to cause a bad cell it would be a Ford product manufacturing issue. There is no logical reason why there should not be a warranty on a Ford product that lasted less than 1/2 of its normal warranty period and failed because of a manufacturing issue.

The fact that Ford does not pay the dealer for warranty work should not cause a warranty not to be issued.

If this was an engine instead of a battery would this be the same case? My wife and I have been purchasing Ford vehicles for over 30 years and this situation is making me examine my options the next time.

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User's recommendation: stop buying Fords

Ensley Oob
map-marker Miami, Florida

Complete ignorance toward customer service. Bait & switch techniques while lieing about repairs to your vehicle.. Total shady business practices.

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Took my F-150 in for engine light & was told it was a computer issue. Didn't even look at it for 5 days.Told me they fixed it & then did I need a new transmission !

They lied at every turn.NEVER GO TO SAM GALLOWAY FORD IN FT. MYERS..!NEVER GON

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User's recommendation: Never go to Sam Galloway Ford in Ft.Myers.

KAREN C Jnu

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Verified Reviewer
| map-marker Fort Myers, Florida

Poor service

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Can I give it "0" stars? We have a new vehicle with only 5328 miles on it.

While traveling the power steering had an issue with an error message that it needed to be towed. Sam Galloway in Ft. Myers was the closest ford dealership. They are refusing to honor the warranty for repairs and would not provide a loaner car.

They have had the car 5 days ( admittedly over the weekend) and have not even started to repair. The dealership I bought from also contacted Sam Galloway Ford and sent the verification this repair should be under warranty but Sam Galloway Ford refuses to budge.

I am now working with Ford directly for a resolution. In the mean time, my car is 200 miles away (we had to go home), undrivable, and fighting for repairs.

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Loss:
$3000
Cons:
  • Difficult to work with

Preferred solution: WARRANTY WORK

User's recommendation: BE AWARE - ESPECIALLY WITH WARRANTY WORK

Anonymous
map-marker North Fort Myers, Florida

To thank one of your awesome service personal. Conner went way above the call of duty so far as to stay after hours to make sure our GPS was working properly. He was extemely nice and pleasant.

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Everything your service personal said was spot on. Your company has awesome personal that are friendly and helpful.

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User's recommendation: ask for Conner

Anonymous
map-marker Fort Myers, Florida

The Worst Service Department

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Steer your Ford clear of this place! I have never written a review before so you know it got to me.

Our truck was there for 8 days with excuse after excuse why it wasn't being looked at let alone fixed. Today I just went and picked up to take it elsewhere.

Never ever again will I set foot in Sam Galloway Ford! Review would be zero but it won't let me.

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Pros:
  • Location

User's recommendation: Get your Ford serviced elsewhere

Anonymous
map-marker Fort Myers, Florida

Do not buy a car here.

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I purchased a certified Ford mustang with the extended warranty. Well 15000 miles and the alternator just went which is covered under there extended warranty. I brought my car there and upon dropping it off was told that they don't have time to look at it today and we cannot give you a loaner car until we know whats wrong with this one...Well folks I don't know about you but I need to get to work everyday to pay for this certified piece of *** and guess what I am already paying 599 for the certified part and Im sure a lot more for the extended warranty...Never again will I buy a car from this place again...

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Resolved
Anthony T Wre

Resolved: Terrible Service Department

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Updated by user Aug 30, 2019

Management went the extra mile

Updated by user Aug 30, 2019

A+++

Original review Aug 29, 2019

an hour ago

Worst service department on the planet. Took 3 months to get my vehicle in.

Service writer Brian NEVER returns calls. they told me people who are close to warranty expiration by mileage, leave their vehicles for weeks to get a warranty repair??!! How is acceptable?? I needed batteries and a radio flash that was supposed to be covered under warranty.

4 days later I had to get my truck as I couldn't wait any longer. What good is a warranty when the dealer cant even take it in. managers are never available. You arent even a number at this place..run run run away.

My 2018 F250 is my first Ford vehicle since 1992.

I took the leap from a Silverado 2500, and I'm so disappointed....I regret it.

Such a shame as I have been awaiting looking at a 2020 Ford F250 when they become available. I cant risk buying another when my Dealer Sam Galloway Ford cant handle service repairs.

Anthony Trabon

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Reason of review:
Poor customer service

Preferred solution: Fix my truck in a timely manner, communicate me

Anonymous

Purchase agreement

Will never buy from them again

The final numbers were more than the msrp sold me items that I did not purchase very shady at the end

With the paperwork

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Reason of review:
Pricing issue
Anthony R Krl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sam Galloway sorry you don't got it you guys are bad

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From beginning to end the service is horrible customer relations terrible I wouldn't even let them wash my socks have nothing good to say about them

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Reason of review:
Poor customer service
Anonymous

Maintainable Oil Changes Tire Rotate Review

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Sold maintenance product which was hidden in final outcome I asked for my money back which totaled 421dollars blew me off. I will never go to SAM CAN ***.

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Reason of review:
Bad quality
Anonymous

Sam Galloway Ford - 2006 F250 Repair Review

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Took my truck in for a coolant leak. They took two days to change a hose and when I picked my truck up they didn't put all the parts back on.

So I had to take it back in again and the next day the truck is still leaking and they half as*ed put it back together. I have wires hanging down by the tire!

Terrible service. To top it all off it's a holiday weekend so now I have to wait even longer to get it done right, if that ever happens.

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Anonymous
map-marker Cape Coral, Florida

Sam Galloway Ford Car Repair Review from Cape Coral, Florida

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Plain and simple they suck I bought a brand new 2015 Ford Edge that cost over $40,000 I bought the master Services agreement then everything else they had to offer now today my car breaks down I cannot drive it had to be towed to the garage they tell me that I can't get a loaner car till Monday because Enterprise has left for the day and that was at 1 p.m. I have a problem or the car dies on the road it just shuts down they tell me they won't even be able to look at it I have to leave it for three to four days in order to get in because they're booked solid this is a dangerous situation as the vehicle just shuts down while it's being driven so there's no power no engine no steering no brakes and they tell me they can't even look at it even though it's a life-threatening situation they will not look at the vehicle for three to five days and even then I'm told they likely will not be able to find the problem give me a break Ford can't figure out why their car shuts down while driving it on the highway I've never heard of such nonsense well I've driven a Ford lately and I'll never drive another one again I'm never buying another car from Sam Galloway or any Ford dealer they all suck. I gave them one star because it would not let me give them 0 Stars

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Reason of review:
Bad quality
Anonymous
map-marker Fort Myers, Florida

NOT POOR SERVICE,NO SERVICE!!

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Your dealership in the most poorly run one I have ever encoutered in my 50 years of buying and maintaing automobile. I have a 2015 Mustang which has less the 36k plus a certified bumper to bumper warranty and they refuse to take care of warranty problem.

All I get is the runaround and passed off from service guy to service manager, to Ford Motor Company. I can promise you this, I have lots of friends and business associates in this area, and they will all learn of the poor business practices of Sam Galloway.

There are lots of other complaints listed here and I will post this website address for others to review.

P.S. DON'T BOTHER TO RESPOND, ACTIONS SPEAK LOUDER THAN WORDS!!

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Reason of review:
Poor customer service
Anonymous
map-marker Fort Myers, Florida

Call backs!

After you buy a car from these people, does anyone care about calling a customer back? Try 5 phones and 3 voicemails in 4 days and not a call back yet.

I guess they got my money when they sold me this car and now they could care less. Hope nobody else has an experience like this. I guess I will go to showroom and raise my voice, maybe then someone will answer my questions. My issue is they sold me a standard oil change contract for 5 quarts of regular oil for a mustang GT that takes 8 quarts of synthetic.

Nobody will honor the contract or let is pay the difference. The warranty company wants us to send the original receipt with the contract # via US mail and they reimburse the standard amount in 2-3 weeks.

They will not accept an email attachment or a fax. So not only did they sell me the wrong contract, the warranty company is still living in the last century as they don't use email or even a fax machine

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Reason of review:
Not as described/ advertised

About

Summary

Sam Galloway Ford Inc. is a Ford dealership. The corporate office of the company is based at
1800 Boy Scout Dr
Fort Myers, Florida 33907
(888) 864-4506. Sam Galloway Ford offers many New Ford cars, as well as Used Ford cars. Hours of operation are 7:00am - 7:00pm Monday to Friday. The working hours on Saturdays are from 7:00am to 4:00pm. They are closed on Sundays. The customer service of the company is available at 2399362193 and (888) 864-4506 or via email: sales@sgallowayford.com. The dealership service department offers all types of auto services and maintenance. During the servicing session, they provide oil filter, coolant check, brake greasing, belts and other tune-ups to the vehicles. The Galloway Family of Dealership is the oldest and most respected automotive organization in southwest Florida. It has been serving the market since September 1927.

Sam Galloway Ford reviews and complaints

Sam Galloway Ford is ranked 827 out of 3236 in Dealers category

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