Sam Galloway Ford

Company could replace the $100.00 part at no cost to me.

They installed a hood bug deflector, and after 18,000 miles it broke. Left a mess on my hood!

They couldn't care less.

Called ford and stated not their problem either. Great customer service !

Took my F-150 in for engine light & was told it was a computer issue. Didn't even look at it for 5 days.Told me they fixed it & then did I need a new transmission !

They lied at every turn.NEVER GO TO SAM GALLOWAY FORD IN FT. MYERS..!NEVER GON

Can I give it "0" stars? We have a new vehicle with only 5328 miles on it.

While traveling the power steering had an issue with an error message that it needed to be towed. Sam Galloway in Ft. Myers was the closest ford dealership. They are refusing to honor the warranty for repairs and would not provide a loaner car.

They have had the car 5 days ( admittedly over the weekend) and have not even started to repair. The dealership I bought from also contacted Sam Galloway Ford and sent the verification this repair should be under warranty but Sam Galloway Ford refuses to budge.

I am now working with Ford directly for a resolution. In the mean time, my car is 200 miles away (we had to go home), undrivable, and fighting for repairs.

Everything your service personal said was spot on. Your company has awesome personal that are friendly and helpful.

Steer your Ford clear of this place! I have never written a review before so you know it got to me.

Our truck was there for 8 days with excuse after excuse why it wasn't being looked at let alone fixed. Today I just went and picked up to take it elsewhere.

Never ever again will I set foot in Sam Galloway Ford! Review would be zero but it won't let me.

I purchased a certified Ford mustang with the extended warranty. Well 15000 miles and the alternator just went which is covered under there extended warranty. I brought my car there and upon dropping it off was told that they don't have time to look at it today and we cannot give you a loaner car until we know whats wrong with this one...Well folks I don't know about you but I need to get to work everyday to pay for this certified piece of *** and guess what I am already paying 599 for the certified part and Im sure a lot more for the extended warranty...Never again will I buy a car from this place again...

an hour ago

Worst service department on the planet. Took 3 months to get my vehicle in.

Service writer Brian NEVER returns calls. they told me people who are close to warranty expiration by mileage, leave their vehicles for weeks to get a warranty repair??!! How is acceptable?? I needed batteries and a radio flash that was supposed to be covered under warranty.

4 days later I had to get my truck as I couldn't wait any longer. What good is a warranty when the dealer cant even take it in. managers are never available. You arent even a number at this place..run run run away.

My 2018 F250 is my first Ford vehicle since 1992.

I took the leap from a Silverado 2500, and I'm so disappointed....I regret it.

Such a shame as I have been awaiting looking at a 2020 Ford F250 when they become available. I cant risk buying another when my Dealer Sam Galloway Ford cant handle service repairs.

Anthony Trabon

Will never buy from them again

The final numbers were more than the msrp sold me items that I did not purchase very shady at the end

With the paperwork

From beginning to end the service is horrible customer relations terrible I wouldn't even let them wash my socks have nothing good to say about them

Sold maintenance product which was hidden in final outcome I asked for my money back which totaled 421dollars blew me off. I will never go to SAM CAN ***.

Took my truck in for a coolant leak. They took two days to change a hose and when I picked my truck up they didn't put all the parts back on.

So I had to take it back in again and the next day the truck is still leaking and they half as*ed put it back together. I have wires hanging down by the tire!

Terrible service. To top it all off it's a holiday weekend so now I have to wait even longer to get it done right, if that ever happens.

Plain and simple they suck I bought a brand new 2015 Ford Edge that cost over $40,000 I bought the master Services agreement then everything else they had to offer now today my car breaks down I cannot drive it had to be towed to the garage they tell me that I can't get a loaner car till Monday because Enterprise has left for the day and that was at 1 p.m. I have a problem or the car dies on the road it just shuts down they tell me they won't even be able to look at it I have to leave it for three to four days in order to get in because they're booked solid this is a dangerous situation as the vehicle just shuts down while it's being driven so there's no power no engine no steering no brakes and they tell me they can't even look at it even though it's a life-threatening situation they will not look at the vehicle for three to five days and even then I'm told they likely will not be able to find the problem give me a break Ford can't figure out why their car shuts down while driving it on the highway I've never heard of such nonsense well I've driven a Ford lately and I'll never drive another one again I'm never buying another car from Sam Galloway or any Ford dealer they all suck. I gave them one star because it would not let me give them 0 Stars

Your dealership in the most poorly run one I have ever encoutered in my 50 years of buying and maintaing automobile. I have a 2015 Mustang which has less the 36k plus a certified bumper to bumper warranty and they refuse to take care of warranty problem.

All I get is the runaround and passed off from service guy to service manager, to Ford Motor Company. I can promise you this, I have lots of friends and business associates in this area, and they will all learn of the poor business practices of Sam Galloway.

There are lots of other complaints listed here and I will post this website address for others to review.

P.S. DON'T BOTHER TO RESPOND, ACTIONS SPEAK LOUDER THAN WORDS!!