Anonymous
map-marker Fort Myers, Florida

Don't stand behind their products

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I would like Ford and Sam Galloway to stand behind their products. A Ford battery was replaced in September 2022 under 3 year warranty.

16 months later the battery needed to be replaced because of a bad cell. There was no proration of the billing for the battery because it was replaced under warranty. Clearly, I did nothing wrong to cause a bad cell it would be a Ford product manufacturing issue. There is no logical reason why there should not be a warranty on a Ford product that lasted less than 1/2 of its normal warranty period and failed because of a manufacturing issue.

The fact that Ford does not pay the dealer for warranty work should not cause a warranty not to be issued.

If this was an engine instead of a battery would this be the same case? My wife and I have been purchasing Ford vehicles for over 30 years and this situation is making me examine my options the next time.

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User's recommendation: stop buying Fords

Ensley Oob
map-marker Miami, Florida

Complete ignorance toward customer service. Bait & switch techniques while lieing about repairs to your vehicle.. Total shady business practices.

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Took my F-150 in for engine light & was told it was a computer issue. Didn't even look at it for 5 days.Told me they fixed it & then did I need a new transmission ! They lied at every turn.NEVER GO TO SAM GALLOWAY FORD IN FT. MYERS..!NEVER GON
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User's recommendation: Never go to Sam Galloway Ford in Ft.Myers.

KAREN C Jnu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Myers, Florida

Poor service

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Can I give it "0" stars? We have a new vehicle with only 5328 miles on it. While traveling the power steering had an issue with an error message that it needed to be towed. Sam Galloway in Ft. Myers was the closest ford dealership. They are refusing to honor the warranty for repairs and would not provide a loaner car. They have had the car 5 days ( admittedly over the weekend) and have not even started to repair. The dealership I bought from also contacted Sam Galloway Ford and sent the verification this repair should be under warranty but Sam Galloway Ford refuses to budge. I am now working with Ford directly for a resolution. In the mean time, my car is 200 miles away (we had to go home), undrivable, and fighting for repairs.
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Loss:
$3000
Cons:
  • Difficult to work with

Preferred solution: WARRANTY WORK

User's recommendation: BE AWARE - ESPECIALLY WITH WARRANTY WORK

Anonymous
map-marker North Fort Myers, Florida

To thank one of your awesome service personal. Conner went way above the call of duty so far as to stay after hours to make sure our GPS was working properly. He was extemely nice and pleasant.

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Everything your service personal said was spot on. Your company has awesome personal that are friendly and helpful.
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User's recommendation: ask for Conner

Anonymous
map-marker Fort Myers, Florida

The Worst Service Department

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Steer your Ford clear of this place! I have never written a review before so you know it got to me. Our truck was there for 8 days with excuse after excuse why it wasn't being looked at let alone fixed. Today I just went and picked up to take it elsewhere. Never ever again will I set foot in Sam Galloway Ford! Review would be zero but it won't let me.
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Pros:
  • Location

User's recommendation: Get your Ford serviced elsewhere

Anonymous
map-marker Fort Myers, Florida

Do not buy a car here.

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I purchased a certified Ford mustang with the extended warranty. Well 15000 miles and the alternator just went which is covered under there extended warranty. I brought my car there and upon dropping it off was told that they don't have time to look at it today and we cannot give you a loaner car until we know whats wrong with this one...Well folks I don't know about you but I need to get to work everyday to pay for this certified piece of *** and guess what I am already paying 599 for the certified part and Im sure a lot more for the extended warranty...Never again will I buy a car from this place again...
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Resolved
Anthony T Wre

Resolved: Terrible Service Department

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Updated by user Aug 30, 2019

Management went the extra mile

Updated by user Aug 30, 2019

A+++

Original review Aug 29, 2019
an hour ago Worst service department on the planet. Took 3 months to get my vehicle in. Service writer Brian NEVER returns calls. they told me people who are close to warranty expiration by mileage, leave their vehicles for weeks to get a warranty repair??!! How is acceptable?? I needed batteries and a radio flash that was supposed to be covered under warranty. 4 days later I had to get my truck as I couldn't wait any longer. What good is a warranty when the dealer cant even take it in. managers are never available. You arent even a number at this place..run run run away. My 2018 F250 is my first Ford vehicle since 1992. I took the leap from a Silverado 2500, and I'm so disappointed....I regret it. Such a shame as I have been awaiting looking at a 2020 Ford F250 when they become available. I cant risk buying another when my Dealer Sam Galloway Ford cant handle service repairs. Anthony Trabon
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Reason of review:
Poor customer service

Preferred solution: Fix my truck in a timely manner, communicate me

Anonymous

Purchase agreement

Will never buy from them again The final numbers were more than the msrp sold me items that I did not purchase very shady at the end With the paperwork
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Reason of review:
Pricing issue
Anthony R Krl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sam Galloway sorry you don't got it you guys are bad

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From beginning to end the service is horrible customer relations terrible I wouldn't even let them wash my socks have nothing good to say about them
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Reason of review:
Poor customer service
Anonymous

Maintainable Oil Changes Tire Rotate Review

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Sold maintenance product which was hidden in final outcome I asked for my money back which totaled 421dollars blew me off. I will never go to SAM CAN ***.
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Reason of review:
Bad quality
Anonymous

Sam Galloway Ford - 2006 F250 Repair Review

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Took my truck in for a coolant leak. They took two days to change a hose and when I picked my truck up they didn't put all the parts back on. So I had to take it back in again and the next day the truck is still leaking and they half as*ed put it back together. I have wires hanging down by the tire! Terrible service. To top it all off it's a holiday weekend so now I have to wait even longer to get it done right, if that ever happens.
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Anonymous
map-marker Cape Coral, Florida

Sam Galloway Ford Car Repair Review from Cape Coral, Florida

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Plain and simple they suck I bought a brand new 2015 Ford Edge that cost over $40,000 I bought the master Services agreement then everything else they had to offer now today my car breaks down I cannot drive it had to be towed to the garage they tell me that I can't get a loaner car till Monday because Enterprise has left for the day and that was at 1 p.m. I have a problem or the car dies on the road it just shuts down they tell me they won't even be able to look at it I have to leave it for three to four days in order to get in because they're booked solid this is a dangerous situation as the vehicle just shuts down while it's being driven so there's no power no engine no steering no brakes and they tell me they can't even look at it even though it's a life-threatening situation they will not look at the vehicle for three to five days and even then I'm told they likely will not be able to find the problem give me a break Ford can't figure out why their car shuts down while driving it on the highway I've never heard of such nonsense well I've driven a Ford lately and I'll never drive another one again I'm never buying another car from Sam Galloway or any Ford dealer they all suck. I gave them one star because it would not let me give them 0 Stars
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Reason of review:
Bad quality
Anonymous
map-marker Fort Myers, Florida

NOT POOR SERVICE,NO SERVICE!!

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Your dealership in the most poorly run one I have ever encoutered in my 50 years of buying and maintaing automobile. I have a 2015 Mustang which has less the 36k plus a certified bumper to bumper warranty and they refuse to take care of warranty problem. All I get is the runaround and passed off from service guy to service manager, to Ford Motor Company. I can promise you this, I have lots of friends and business associates in this area, and they will all learn of the poor business practices of Sam Galloway. There are lots of other complaints listed here and I will post this website address for others to review. P.S. DON'T BOTHER TO RESPOND, ACTIONS SPEAK LOUDER THAN WORDS!!
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Reason of review:
Poor customer service
Anonymous
map-marker Fort Myers, Florida

Call backs!

After you buy a car from these people, does anyone care about calling a customer back? Try 5 phones and 3 voicemails in 4 days and not a call back yet. I guess they got my money when they sold me this car and now they could care less. Hope nobody else has an experience like this. I guess I will go to showroom and raise my voice, maybe then someone will answer my questions. My issue is they sold me a standard oil change contract for 5 quarts of regular oil for a mustang GT that takes 8 quarts of synthetic. Nobody will honor the contract or let is pay the difference. The warranty company wants us to send the original receipt with the contract # via US mail and they reimburse the standard amount in 2-3 weeks. They will not accept an email attachment or a fax. So not only did they sell me the wrong contract, the warranty company is still living in the last century as they don't use email or even a fax machine
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Cape Coral, Florida

Horrible, Horrible Service

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Giving 1 star was my only choice. I've read reviews on different sites over the past 10 or so years and 50% of them have been bad. I've been giving Sam Galloway the benefit of the doubt and I am now no longer going to do so. We have a 2014 Ford Explorer that has had the same exact problems 3 separate times over the past 12 months. The service department has the car for weeks at a time and no one can seem to figure out what is wrong with it. The last time we brought it in there, they said they figured it out and they fixed it. Now 3 months later, we're having the exact same problems again. Meanwhile, the visor in our 2015 Mustang GT no longer works. The mirror light is out and the homelink (a.k.a. garage door opener) no longer works. I called last Tuesday to try to get it in for service. The woman told me they would try to get someone to look at it that day. I decided to make an appointment for 9am on Saturday instead. I dropped the car off at 8:30 am with the service person named Jeff. He said that he would call me in a few hours. At 3:30, I still hadn't heard from Jeff or anyone from the service center and knowing that they close at 4pm, I had to call the. I asked for Jeff and was put on hold for 14 minutes and 41 seconds. Then hung up and called again and got Jeff on the phone and he told me that no one has looked at the car today and that he is sorry. No explanation of why nor did he give me any resolution. The funny thing is that the same thing happened about 2 months ago with the sister company Coconut Point Ford in Estero. I dropped my car off at 8am, they shuttled me to work. Got a ride to dealership at 5pm and they told me that they didn't have time to look at it thoroughly to give a diagnosis or decide if they could order parts. Lesson learned, I will now take our vehicles to Sarasota Ford. That's where we ended up buy-ing the mustang from and saving $10,000 and got a car that is extremely better than what Galloway or Coconut Point could offer us. Believe me it will be worth the drive. If you choose to do business with either dealership, I wish you the best of luck!!
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Cons:
  • Extremely poor customer service
Reason of review:
Poor customer service
Anonymous
map-marker Naples, Florida

DO NOT LEASE A CAR FROM SAM GALLOWAY FORD

Galloway Ford is NOT to be trusted. We wanted to trade our Leased Explorer in to a Volvo Dealer at the end of the lease. When the Volvo Dealer called Sam Galloway Ford for the pay off they would not return the Volvo Dealer's calls. I contacted Sam Galloway's Manager and he told me we that we would have to bring the car back to them, pay the overage on the mileage, buy the car from them, pay sales tax of 6%, register the car, and then we could trade it into the Volvo Dealer. I contacted Ford Motor Credit directly and they contradicted their own dealer "Sam Galloway Ford" Imagine how many customers they screwed over the years with this scam!
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Reason of review:
Pricing issue

About

Summary

Sam Galloway Ford Inc. is a Ford dealership. The corporate office of the company is based at
1800 Boy Scout Dr
Fort Myers, Florida 33907
(888) 864-4506. Sam Galloway Ford offers many New Ford cars, as well as Used Ford cars. Hours of operation are 7:00am - 7:00pm Monday to Friday. The working hours on Saturdays are from 7:00am to 4:00pm. They are closed on Sundays. The customer service of the company is available at 2399362193 and (888) 864-4506 or via email: sales@sgallowayford.com. The dealership service department offers all types of auto services and maintenance. During the servicing session, they provide oil filter, coolant check, brake greasing, belts and other tune-ups to the vehicles. The Galloway Family of Dealership is the oldest and most respected automotive organization in southwest Florida. It has been serving the market since September 1927.

Sam Galloway Ford reviews and complaints

Sam Galloway Ford is ranked 819 out of 3227 in Dealers category

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